Frida Zavala

Experience and Recognition

• Office Manager, Metric Property Management  (Sep 2023–Jan 2025)

  • • Oversaw the daily operations, ensuring efficiency across all departments. My responsibilities included managing administrative processes, supervising the remote support team, coordinating property management tasks and optimizing workflows to support leasing, maintenance, and financial operations. I also implemented policies and systems in Asana and other platforms to streamline communication, improve productivity, and enhance overall company performance.

• Director of Operations, Immersion Language Learning (Nov 2018–Mar 2023)
  • • I led strategic and operational functions of the organization, ensuring smooth business execution and growth. I managed administrative processes, optimized workflow efficiency, and implemented policies to enhance language program delivery. My role involved overseeing staff, refining operational structures, and improving customer experience, all while maintaining the company’s commitment to immersive and effective language education. Additionally, initiated the process to offer our services to NASA’s small business program (OSBP), expanding opportunities for the company to provide language training at a higher level to the Edwards, CA center.

Expertise

• As the operations manager at Greysteel, I support the firm’s operational efficiency by overseeing administrative processes, workflow systems and the back office, ensuring seamless coordination across departments. I assist in streamlining internal procedures and. My role involves implementing strategic solutions to improve efficiency, maintain compliance with company policies and facilitating cross-team collaboration to drive overall business performance.